Events
Event
- Title:
- Customer Service for Everyone: Part 2 of 4
- When:
- 02.23.2010 - 02.23.2010 08.30 h - 12.00 h
- Where:
- Associated Industries - Spokane
- Category:
- Training
Description
Presented by: Ed Coker
Part 2: You will learn the power of listening and communicating. Each participant will learn the five steps involved in active listening, how to discover what the customer needs, how to act as a translator and arepresentative between customer and company, how to communicate pleasantly and effectively and how to use the power of nonverbal behavior.
Part 2: You will learn the power of listening and communicating. Each participant will learn the five steps involved in active listening, how to discover what the customer needs, how to act as a translator and arepresentative between customer and company, how to communicate pleasantly and effectively and how to use the power of nonverbal behavior.
Venue
- Venue:
- Associated Industries - Website
- Street:
- 1206 N. Lincoln, Suite 200
- ZIP:
- 99201
- City:
- Spokane
- State:
- WA
- Country:
-
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